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So basically this is a security feature built into the system and not something you can disable. We are an education company. We have about 12 paid licenses which is enough for the number of classes we run at the same time.
However, we have about instructors. When an instructor is scheduled to teach a class we assign a Zoom user to them. Hi leopoldj I can definitely understand. Perhaps you could create a shared mailbox to receive those emails. I wish I could be more helpful but this is not a recommended solution as I'm sure you can understand. But thank you for using Zoom to teach and we appreciate your input here on the community!
We have the exact same issue. Multiple instructors all over the country using our Zoom accounts to teach classes. We need the control and don't want them using their personal zoom accounts. We then send the invitation to all the students. This OTP and 2-step verification is overkill. The Waiting Room is enough to keep unwanted people out of Zoom.
I have exactly the same issue. I am admin for a charity community of members who need to be able to sign in to the shared Zoom account to start meetings. This is a potential killer for us! Until a week ago, we were quite happily sharing our account, then things all changed.
It seems as if everywhere on the face of the planet except a few home locations is deemed "suspicious"! The so-called "AI" is basically just looking up a list of known IP addresses and not considering the fact that people tend to work in different locations. I don't understand why Zoom think this change is necessary. If Microsoft did it or my email provider adopted the same overzealous, paranoid policy, then it would sound the death-knell for mobile communications.
A simpler and less drastic solution would be to just send an email to the account holder warning them that someone had signed in from a suspicious location ie. Apart from that, what if I use VPN? I will be sent a OTP everything I sign in. If zoom can't disable this ridiculous feature then I must cancel my license.
We have the same issue. We are a Non-profit education organization and already have multiple licenses - more than we need at any given time. We also have guest instructors who need to access these accounts - and sometimes outside of the hours that the employees with access to the associated email accounts work.
I see that there is currently no solution available, I just figured I would add in that we are having the same issue because clearly this feature is not appropriate for all users.
Hello, when this feature was implemented? I'm facing the same issue, there's no way to avoid these verifications? Hey Fabio I am struggling with the same issue!! We are a professional training company so we use Zoom to deliver online training sessions. Our licenses are shared between different trainers that deliver the session, some are in APAC, some are in Europe. So this warning comes up whenever a different trainer signs in!!!
This is so inconvenient as we can't give access to that shared email to everyone I know the purpose is to increase security but this is just too much! They are trying to stop us from sharing accounts! Hi Jennifer Its been suggested to me but I dont even know how this would help?? For those of you having the same issue, you can open a support ticket with Zoom and ask them to enable " allow login from multiple resources" feature in your account.
They can do that in the backend. Once this is enabled, login verification will go away. This unfortunately did not work. The Zoom agent said we could not avoid this, which is very frustrating as we also have multiple people logging into our multiple Pro accounts.
We need to get a resolution to this issue, as it sounds like it's impacting many users! Hi there! The option to 'allow login from multiple resources' does not affect or disable OTP. If you are unable to use alternative sign-in methods, and have a use case for disabling OTP, please put in a support ticket requesting an exemption.
How do you even email support. I try to go through the website contact us and all i can find are articles. I manage like 6 different zoom accounts for various organizations with each having a handful of folks with access to the account, but NOT access to the email that gets the security message. I'd love to have this disabled on these accounts. We decided to go with Zoom's "claim host" option - it's really easy and keeps our accounts more secure anyway, since teachers no longer need to log into them.
We had 2FA enabled to secure access to our account. I am the account admin and have disabled 2FA from the security settings but it is still requiring 2FA every time I log in. I have tried re-enabling and disabling this several times but this issue still persists. See the screenshots below.
Have you check if 2FA is enabled on that exact account? As an account admin, you can set the default settings but the user themselves can overwrite in their own account. Thank you Jennifer. I am actually referring to the admin account. I just logged in with that account on my phone to respond to this and had to go to the Authenticator to allow me log in. This is something I am experiencing directly. Thank you for your response.
The original post is not about 2FA. It was about unusual login verification which looks similar to 2FA but a different issue. I suggest you create a new post and ask this question. I'm late to this party but just started having the same issue. Small nonprofit, multiple accounts but multiple users per account. Did anyone ever find a satisfactory solution? The verification codes aren't even coming through when I can access the related email. Incredibly frustrating! We're having the same issue. A small non-profit - we need to share the Zoom accounts.
At the moment, we set up the emails to get auto-forwarded to 2 of us, then the teachers needs to text us if they need a code. It's a pain. Hello, My name is Brandon. Thanks for joining the Zoom Community! This function is a security feature, so Zoom cannot disable it. Please see our blog on this subject that was published back on April 25th of this year. Well in that case, we will have no option but to cancel our subscriptions to zoom and go with Microsoft Teams instead.
Zoom enabled the security feature, so why can't zoom just as simply disable it. It is causing havoc to many of your customers.
Amazon, iTunes, apple, microsoft just issue emails with warnings when attempts to sign-in from "suspicious locations" are made, so instead of blocking the attempt and sending a OTP, why not just do that? Apart from that, everywhere outside of the office has suddenly been decreed a suspicious location. What criteria does zoom use for a "suspicious location"?
I was not aware, but apparently, there is a lot of user chatter about this. Note, that this is not a guarantee, it will still be up for approval by our Trust and Safety team. Let me ask the moderators to submit a support ticket on your behalf. Anyone else on this thread, if you have a legitimate use case for the need to disable OTP from your account, please submit a support ticket and reference this thread.
Thank you for your patience. Our team has temporarily disabled OTP globally as we re-evaluate. For the time being OTP has been disabled on login.
Please try logging in again, and If you are still having difficulties logging in, please let me know. That is a conversation that you should have with your AE from Zoom.
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